Registration

The use of the website is generally possible without disclosing personal information. When you contact us via online counseling, the personal information provided there and your email address, if provided, will be used exclusively for correspondence with you. To anonymize yourself, please give yourself a nickname and a password when making the request. These credentials will allow you to later read our response to your message. Please keep your password and nickname secure to prevent access by other individuals. Each time you access our website, data is stored for statistical purposes. We only record the IP address assigned to you by your Internet service provider, the date, time, and duration of your visit, as well as the pages you access on our site for a limited time. This data is used solely to improve our website and is not evaluated in a way that can be traced back to you. We reserve the right to initiate the derivation of personal data in the case of serious violations of our terms of use and unauthorized access or attempted access to our servers, using individual data sets. We, the counseling facility and our counselors, answer your questions independently, qualified, and competently.

If you disagree with the respective counseling or if technical problems affect the counseling, please send us an email.

The technical service provider, zone35, agency for digital communication, is not responsible for the diligence of the counseling facility in handling sensitive user data. This includes any notes or records that a counselor makes during a session for documentation and supervision purposes. This applies even if the user discloses their true identity to the counselor.

If you do not agree with these terms of use, you should not use the service.